The Federal Communications Commission (FCC) requires all broadband Internet access service (BIAS) providers to disclose information regarding their network management practices, performance characteristics, and commercial terms so that consumers can make informed choices about broadband services.
This Open Internet Policy is provided by Skywave in compliance with 47 C.F.R. § 8.3 (the FCC's Transparency Rule). It supplements our Acceptable Use Policy and Terms of Service.
FCC Principles
• Transparency – Skywave discloses its network management practices, performance characteristics, and commercial terms.
• No Blocking – Skywave does not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management.
• No Unreasonable Discrimination – Skywave does not unreasonably discriminate in transmitting lawful network traffic.
• Reasonable Network Management – Skywave may engage in reasonable network management to ensure network security and reliability, and to provide the best experience possible for all customers.
Network Practices
Congestion Management
Skywave manages bandwidth at the access point level (for fixed wireless) and at network aggregation points (for fiber). If congestion occurs during peak periods, Skywave may temporarily allocate bandwidth among active customers to maintain fair access and overall quality of service. No specific applications are blocked; prioritization may be used to protect real-time traffic such as voice.
Application-Specific Behavior
Skywave does not block or throttle lawful Internet traffic. To ensure network security and quality, Skywave may limit certain high-risk peer-to-peer applications or malicious traffic. Skywave prioritizes VoIP traffic to preserve call quality.
Device Attachment Rules
Customers may attach devices of their choosing provided they do not harm the network. For fixed wireless services, Skywave requires the use of company-provided Customer Premises Equipment (CPE).
Security Practices
Skywave uses industry-standard measures to protect the network against threats such as denial-of-service attacks, spam, and malware. In the event suspicious traffic is detected, Skywave may temporarily block or limit traffic to protect the network and customers. Customers remain responsible for maintaining adequate security (e.g., firewalls, antivirus) at their premises.
Performance Characteristics
Service Descriptions
Skywave offers both fiber broadband and fixed-wireless broadband. Speeds and latency vary by plan and technology.
Fiber Plans (residential service – symmetrical download/upload):
– The GiG (1000/1000 Mbps) – $60/month (intro, 12 months), then $90/month. Latency typically ≤ 20 ms.
– Half GiG (500/500 Mbps) – $70/month. Latency typically ≤ 20 ms.
– Basic (100/100 Mbps) – $50/month. Latency typically ≤ 20 ms.
Fixed-Wireless Plans (asymmetrical download/upload):
– 100/20 Mbps – $100/month. Latency typically ≤ 20 ms.
– 30/5 Mbps – $80/month. Latency typically ≤ 20 ms.
– 20/3 Mbps – $70/month. Latency typically ≤ 20 ms.
– 10/2 Mbps – $60/month. Latency typically ≤ 20 ms.
Specialized Services
Skywave offers Voice over IP (VoIP). To maintain quality, a portion of bandwidth may be reserved for VoIP calls, slightly reducing available Internet bandwidth during use.
Commercial Terms
Pricing
Fiber pricing applies to residential service.
– Fiber plans range from $50/month to $90/month, depending on tier and whether promotional pricing applies.
– Fixed-wireless plans range from $60/month to $100/month.
– Fiber plans may include introductory promotional pricing.
– No early termination fees.
– Additional service-specific plans may be available.
Privacy Policies
Skywave collects and retains limited network information for operational and security purposes. Connection and usage data may be retained temporarily for troubleshooting, performance monitoring, or compliance. Skywave does not share customer information with third parties except as required by law.
Redress Options
Customers may contact Skywave technical support at (402) 372-1975 with service questions, inquiries, or complaints. Skywave will work directly with customers to resolve issues in a fair and timely manner.
FCC Notice
If a customer believes that these Open Internet rules are not being met, they may file a complaint with the FCC:
– Online: https://consumercomplaints.fcc.gov
– Formal Complaints: Customers may also file a formal complaint with the FCC under Part 76 of the Commission's rules.
Disclaimer
Skywave's network management practices are designed to be consistent with the FCC's Open Internet rules. These practices are intended to maintain security, reliability, and fair access for all customers. Skywave reserves the right to make reasonable adjustments as needed to address unlawful traffic or preserve network integrity.